Building Trust Through Reputation Management
Discover how Purrfect Paws Grooming boosted online reviews and customer trust with automated reputation management. Learn how smart strategies turned feedback into growth opportunities.
The Challenge
Purrfect Paws Grooming struggled with managing their online reputation. While they provided excellent service, they weren’t collecting enough positive reviews, and responding to customer feedback was time-consuming. With limited knowledge of how to use online reviews to their advantage, the business was missing out on valuable customer insights and new leads.
The Solution
tsorbit stepped in to help Purrfect Paws Grooming manage their reputation more effectively through:
Automated Review Management
We set up highly-targeted ad campaigns on Facebook and Instagram to reach pet owners looking for mobile grooming services in the Miami area.
Google Review Activation Campaign
tsorbit Suite automated follow-ups, appointment reminders, and booking confirmations, helping the business capture every potential lead.
Review Monitoring and Reporting
We improved their online visibility with local SEO strategies, ensuring their website ranked higher in local searches.
The Results
- 60% Increase in Google Reviews:
In just two months, Purrfect Paws received 60% more Google reviews, with the majority being 5-star ratings. - Improved Customer Trust:
The increase in positive reviews built customer trust, helping Purrfect Paws attract more leads and appointments. - Reduced Response Time:
With automated AI-powered responses, review reply times were reduced by 50%, improving customer satisfaction.
